DigiPharma : Terms & Conditions

1. Introduction

The DigiPharma website is owned and operated by DigiPharma LTD, a company incorporated in Scotland, England and Wales with company number SC814450 and registered office at 12 Ronaldshaw Park, Ayr. KA7 2TJ

These Terms of Use affect your legal rights and obligations so please read them carefully. If you do not agree to be bound by these Terms of Use, do not use our website.

We’re at your disposal if you need any help or have any questions regarding our website. Simply drop an email to: admin@digipharma.co.uk

We reserve the right to update these Terms of Use from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. You are responsible for regularly reviewing these Terms of Use so that you are aware of any changes to them.

2. Other applicable terms

You should familiarise yourself with our Privacy Policy, which also applies to your use of our Site and sets out the terms on which we handle the data we collect from you as well as the data you provide to us.

In purchasing digital products from us you will need to refer to our Terms of Sale - see below.

3. Access to our website

Our website is for your professional use. You agree not to use our website or the content of our website for any purpose other than through prior agreement with Digipharma LTD.

Your account information (login address, password, or any other piece of identifiable information) is strictly confidential and should not be shared with any third party. We reserve the right to disable your access to this site if we have reason to believe you have failed to comply with the provisions of these terms.

You must not attempt to gain unauthorised access to our website, the server on which our website is hosted, or any server, computer or database connected to it. This is a criminal offence under the Computer Misuse Act 1990 and we’ll have to report you to the relevant authority and disclose your identity. And of course, you’ll no longer be able to use our website.

We can’t accept responsibility for any damage or loss suffered because of a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your device, programs, data, or other proprietary material as a result of using our website, downloading any material posted on it, or using/downloading content from any website linked to it.

4. Acceptable Use

Any material which you contribute or upload to our Site must be true, accurate and correct, comply with applicable law, the professional duties of a pharmacist as outlined and enforced by GPhC.

Any breach of these standards will result in removal from the platform.

Our platform allows three levels of access -

1. Independent Prescriber (IP)
2. Pharmacist (non-prescriber)
3. Technician (non-prescriber)

Access to protocols, training and competence frameworks of staff working on the platform are at the discretion and under supervision of the Superintendent Pharmacist or Manager signing up for each account within each business. This should be led by internal governance processes. At DigiPharma we can only control who has a view of the platform and we do not make judgements on their level of skill or competency.

Individuals should only be given access to protocols that match their competency level. The clinical governance is the sole responsibility of the lead pharmacist within the practice/s.

Digital prescribing tool - this is a function only for use between branches - it has been built to allow an IP working for a company to provide a prescription to another branch or branches within this business and is not for external use. It is merely an internal communication tool to allow the IP to utilise their skills across several branch sites under the same company.

5. Links on our website

We will link to other websites on our site. These links are there for your information only and we have no control over their content. Despite our best efforts and due diligence we can’t guarantee they are factually correct, nor can we accept any responsibility for any damage or loss you may suffer as a result of their use. If any of the links are broken please email: admin@digipharma.co.uk

6. Intellectual property rights

Everything that you see on our website is protected by copyright. DigiPharma is either the owner or the licensee of the material published and of all the attached rights.

7. Restriction, Suspension and Termination

We may restrict, suspend or terminate your access to our website if we believe that you have breached these Terms of Use at any time. Any such restriction, suspension or termination will be without prejudice to any rights that we may have against you in respect of your breach of these Terms of Use. We may also remove the website as a whole or any sections or features of the website at any time.

Privacy Policy and Data Protection:

At DigiPharma, safeguarding the privacy and security of information entrusted to us is a top priority. Our primary users are pharmacy partners, with patient data securely accessible only within individual clinical accounts. All patient information is encrypted, transmitted securely to AWS, and stored for a minimum duration of eight years.

We collect only essential anonymised activity data to enhance client collaboration and refine our product offerings. In collaboration with select third parties, we may leverage some of this anonymised data to analyse health trends and population demands. Importantly, no identifiable patient data is accessible to our business team, as this information remains strictly within active clinical accounts. We adhere to all relevant data protection regulations, ensuring secure storage and transmission with Cyber Essentials Security-compliant encryption protocols

Our commitment to GDPR compliance reflects our dedication to privacy and responsible data management. We ensure that individuals provide clear, informed consent before personal data collection, limit data processing to essential uses, and prioritise data accuracy and integrity. Transparency is core to our practices, with detailed information available on how data is handled. Our data protection approach includes minimisation, restricted storage duration, and robust security measures against unauthorised access or breaches.

Individuals using our platform have rights to access, update, and request deletion of their data as needed. Our GDPR compliance reinforces our respect for individual privacy, promotes accountability, and embeds a culture of data protection throughout our organisation.

For further information email us: admin@digipharma.co.uk

Terms of Sale:

These Terms of Sale ("Terms") govern the purchase and use of our Software as a Service (SaaS) DigiPharma (“Product”). By completing a purchase, you agree to abide by these terms.

• 1. License and Access:

  • Upon payment, we grant you a non-exclusive, non-transferable licence to access and use our product for its intended purpose.
  • The licence is for your internal business use and is subject to compliance with these Terms.

• 2. Payment and Subscription:

  • Sign-up is for 12 months
  • Payment is due upon the selection of a subscription plan. Subscriptions automatically renew for 12 months, after the date of signup and the first payment is initiated.
  • Payments may be increased through the sign-up period based on product changes and cost changes for DigiPharma. This will only occur after notifying all active clients.

• 3. Usage Restrictions:

  • You agree not to sublicense, resell, or distribute the digital product to third parties.
  • Unauthorised use or access is strictly prohibited.

• 4. Data Security and Privacy:

  • We are committed to maintaining the security and privacy of your data. Our data handling practices comply with relevant data protection regulations.
  • You retain ownership of your data and grant us the right to process it for the purposes outlined in our privacy policy.

• 5. Support and Maintenance:

  • Subscription plans will include support and maintenance services.
  • We will make reasonable efforts to ensure uninterrupted access and resolve any issues promptly.

• 6. Intellectual Property:

  • All intellectual property rights related to the Product remain with us.
  • You agree not to reverse engineer, decompile, or otherwise attempt to derive the source code of the product.
  • You cannot demo the platform to any of our competitors, or try to emulate our IP.

• 7. Termination:

  • Either party may terminate the agreement for a material breach if not remedied within a specified period.
  • Upon termination, your access to the digital product will cease, and you are responsible for any outstanding fees.

• 8. Changes to Terms:

  • We reserve the right to modify these Terms at any time. Updated Terms will be communicated to you, and your continued use constitutes acceptance.

• 9. Disclaimer of Warranties:

  • The Product is provided "as is." We make no warranties, express or implied, regarding its fitness for a particular purpose or uninterrupted access.

• 10. Limitation of Liability:

  • In no event shall we be liable for any indirect, consequential, or incidental damages arising out of the use or inability to use the digital product.
  • Patient decisions and any adverse events occurring while using our platform are solely the responsibility of the clinician and prescriber. DigiPharma serves as a support tool only and does not make clinical decisions

By purchasing and using our DigiPharma platform, you acknowledge and agree to these Terms. If you have any questions, please contact us before proceeding.

*Last Updated: 04/11/24

admin@digipharma.co.uk