Frequently asked questions
AI scribe for healthcare consultations. What we cover for NHS services, private PGDs, Independent Prescribers, private clinics, nursing clinics and aesthetics. How we handle security, NHS coding, GP record routing, PGD training, and pricing.
All questions
Clinical capabilities
- Does DigiPharma cover NHS pharmacy services?
- Does DigiPharma have pre-screening with red flag detection?
- What AI scribe options exist for healthcare and community pharmacy?
- Does DigiPharma work for private clinics, nursing clinics or aesthetics clinics?
- Does DigiPharma include patient campaigns and outreach tools?
- Does DigiPharma handle PGD training and sign-off?
- Can a pharmacist hand a PGD consultation to an Independent Prescriber?
- Does DigiPharma do e-prescriptions?
Which protocols do you cover?
- Which protocols does DigiPharma cover?
- Which Pharmacy First Northern Ireland protocols does DigiPharma cover?
- Which Common Conditions Service Ireland protocols does DigiPharma cover?
- Which NHS Pharmacy First Scotland protocols does DigiPharma cover?
- Which NHS Pharmacy First England protocols does DigiPharma cover?
- Which Common Ailments Service Wales protocols does DigiPharma cover?
- Which private PGDs does DigiPharma cover?
- Which private independent prescriber protocols does DigiPharma cover?
Technical & security
Clinical capabilities
Protocols, pre-screening, AI Scribe, and PGD governance.
Yes. DigiPharma covers every NHS pharmacy service across the UK and Ireland: Pharmacy First (Scotland and England), Pharmacy First Plus (Scotland), the Common Ailments Service (Wales), the Common Conditions Service (Ireland), Pharmacy First and Minor Ailments (Northern Ireland), Minor Ailments (England), and NHS England Pathways. Where other providers specialise in one private service, DigiPharma runs them all — travel health, weight management, ED, HRT, TRT, contraception, and full Independent Prescriber pathways, to name a few — alongside the NHS work. Country and role gating is built in: pharmacists, technicians and IPs see only what they are authorised to deliver in their jurisdiction. Direct claim and reporting integrations with NHS England and NHS Wales systems are in active development.
Yes. Patients complete pre-consultation screening in person, by email, or by text. Responses populate the EPR flagged as patient-reported, with clinical red flags surfaced for the pharmacist before the patient arrives. The clinician reviews and confirms before treatment — patient-submitted data never auto-writes into the clinical record.
DigiPharma's AI Scribe is a healthcare AI scribe purpose-built for UK community pharmacy and other clinical settings, including private clinics, medical nursing clinics and aesthetics clinics. MHRA-registered as a medical device, it listens during the consultation in real time and writes directly into the structured clinical record — Presenting Complaint, History, Past Medical History, Examination, Treatment Selection and Advice Given — and drafts the GP SBAR letter automatically. The AI never sees patient identifiers — name, date of birth, NHS number and address are stripped before any data reaches the model — and the transcript is deleted immediately after the clinical notes are written. Both the patient and clinician have full control over whether AI Scribe is used in any given consultation; it is opt-in for the patient, and the clinician can toggle it off at any time during the appointment. Native to the platform, not a separate transcription tool bolted on.
Yes. DigiPharma is built for any UK healthcare setting where clinical consultations, PGDs, Independent Prescriber pathways, AI-supported note-taking, GP communication and patient records need to live in one secure platform. That includes community pharmacy, private clinics, medical nursing clinics, and aesthetics clinics — including botulinum toxin and dermal filler services. Role-based access maps to the clinician on duty (Independent Prescriber, pharmacist, nurse practitioner or nurse) and the protocol library covers the services they deliver.
Yes. Build and send patient surveys, run re-engagement campaigns, and announce new services to your patient list directly from the platform. A separate Corporate Campaigns module handles workplace and B2B screening — businesses commission services for their employees, with branch allocation, patient invites and reporting handled inside DigiPharma. Both are included for org owners and independent pharmacy owners.
Yes. DigiPharma includes a full PGD governance workflow built into the platform: per-PGD training slides and certificates, practitioner sign-off, Superintendent Pharmacist countersign, and live staff authorisation views so org owners and Branch Leads can see who is signed off on which PGDs across the business. Training records, certificates and audit trails are held against each team member — fully GPhC-defensible. PGD training and sign-off is one of the most common reasons pharmacies move to DigiPharma; built-in governance removes the spreadsheet chase and the audit risk.
Yes. If a patient falls outside the PGD, the pharmacist escalates the consultation to an Independent Prescriber at the branch — either a named prescriber or every prescriber at the branch. The prescriber opens the same consultation without restarting it, completes it and sends the GP letter.
Yes. Independent Prescribers generate, sign and send prescriptions electronically, with a full audit trail. Prescriptions are dispensable by any UK pharmacy.
Which protocols do you cover?
Every published protocol on DigiPharma, by country and service.
292 published clinical protocols across Scotland, England, Wales, Northern Ireland and Ireland: NHS, HSC and HSE services, 120 private PGDs and 68 private independent prescriber protocols, for the whole pharmacy team — dispensers, technicians, pharmacists and independent prescribers.
HSC Pharmacy First (7): COVID-19 Vaccination, Emergency Contraception, Inactivated Influenza Vaccine, Men B Vaccination, Shingles (Herpes Zoster), Sore Throat (Group A Streptococcal), UTI Uncomplicated Female. HSC Minor Ailments (13): Acne Vulgaris, Acute Diarrhoea, Athlete's Foot, Ear Wax, Groin Infection (Dhobie Itch), Haemorrhoids, Head Lice, Mouth Ulcers, Oral Thrush, Scabies, Threadworms, Vaginal Thrush, Verrucae (Plantar Warts). Pharmacists deliver PGD services. In Northern Ireland, technicians cannot deliver PGDs; DigiPharma applies that rule automatically. Dispensers and technicians use the rest of the platform. About the service: Patients are encouraged to consult their community pharmacist first, rather than their GP, for a list of common conditions. Pharmacy First services: everyday health conditions, emergency hormonal contraception, uncomplicated urinary tract infection in women aged 16–64, sore throat and shingles. Treatment is supplied under regional PGDs published by the BSO, including nitrofurantoin, trimethoprim, phenoxymethylpenicillin, clarithromycin, erythromycin, ulipristal, levonorgestrel, desogestrel, aciclovir and valaciclovir. The long-established Minor Ailments Service is being brought into the Pharmacy First framework. Source: BSO — Pharmacy First Service (https://bso.hscni.net/directorates/operations/family-practitioner-services/pharmacy/contractor-information/contractor-communications/hscb-services-and-guidance/pharmacy-first-service/), checked 06/10/2026.
HSE Common Conditions Service (8): Acute Infective Conjunctivitis, Allergic Rhinitis & Allergic Conjunctivitis, Cold Sores (Herpes Simplex), Impetigo, Oral Thrush (Oral Candidiasis), Shingles (Herpes Zoster), UTI Uncomplicated Female, Vulvovaginal Thrush. Pharmacists deliver the service. In Ireland, technicians cannot deliver PGDs; DigiPharma applies that rule automatically. Dispensers and technicians use the rest of the platform. About the service: A pharmacist can give advice for some common conditions and, if treatment is needed, prescribe medicine. Conditions: allergic rhinitis, cold sores, conjunctivitis, impetigo, oral thrush, shingles, cystitis (uncomplicated urinary tract infection) and vaginal thrush. Age limits apply, for example shingles from 18, cystitis in women aged 16–64 and vaginal thrush aged 16–60. The pharmacy charges a fee for the consultation, including for medical card holders; prescribed medicine may be covered by the Drugs Payment Scheme or a medical card. Source: HSE — Common Conditions Service (https://www2.hse.ie/services/common-conditions-service/), checked 06/10/2026.
NHS Pharmacy First Scotland (40): Acne Vulgaris, Acute Diarrhoea, Acute Infective Conjunctivitis, Allergic Eye Conditions, Allergic Rhinitis & Allergic Conjunctivitis, Athlete's Foot (Tinea Pedis), Atopic Eczema, Back Pain, Bacterial Skin Infections, Boils, Cold Sores (Herpes Simplex), Constipation, Dry Eye Disease, Dyspepsia, Ear Wax, Emergency Contraception, Fungal Skin Infections, Gastrointestinal Smooth Muscle Spasm, General Consultation, Groin Area Infection (Dhobie Itch), Haemorrhoids, Hay Fever (Allergic Rhinitis), Head Lice Infestation, Impetigo, Irritable Bowel Syndrome, Migraine, Mouth Ulcers, Nappy Rash, Nasal Congestion, Oral Thrush, Otitis Externa, Scabies, Scalp Disorders, Shingles (Herpes Zoster), Skin Allergy & Itch, Threadworms, Travel Sickness, UTI Uncomplicated Female, Vaginal Thrush (Uncomplicated Vulvovaginal Candidiasis), Verrucae (Plantar Warts). Pharmacy First Plus (independent prescribers) (33): Acne, Adrenaline Administration, Allergic Rhinitis, Atopic Eczema, Back Pain, Bacterial Vaginosis, Cellulitis, Chest Infection, Chronic Pain Review, Cold Sores, Conjunctivitis, Constipation, Contact Dermatitis, Contraception, COPD Exacerbation, Crusty Nose, Ear Conditions, Fungal Skin Infections, General Consultation, Gout Exacerbation, Impetigo, Lyme Disease, Migraine, Oral Thrush, Paronychia, Pyrexia, Rosacea, Shingles (Herpes Zoster), Sinusitis, Skin Reactions, Sore Throat, UTI Uncomplicated Female, Viral Infection. Pharmacists and technicians deliver Pharmacy First PGDs. Pharmacy First Plus is for independent prescribers. Dispensers use the rest of the platform. About the service: A pharmacist, or a member of the pharmacy team, gives advice and treatment, if needed, for minor illnesses and common clinical conditions. Conditions include acne, allergies, cold sores, constipation, cough, cystitis in women, diarrhoea, earache, eczema, headache and head lice. The pharmacist may refer the patient to another healthcare professional if the condition needs further investigation or more specialist care. Source: NHS inform — NHS Pharmacy First Scotland (https://www.nhsinform.scot/care-support-and-rights/nhs-services/pharmacy/nhs-pharmacy-first-scotland/), checked 06/10/2026.
NHS Pharmacy First (8): Acute Otitis Media, Acute Sinusitis, Acute Sore Throat, Emergency Contraception, Impetigo, Infected Insect Bites, Shingles, Uncomplicated Urinary Tract Infection. Minor Ailments (19): Acne Vulgaris, Acute Diarrhoea, Athlete's Foot (Tinea Pedis), Dry Eye Disease, Dyspepsia, Ear Wax, Groin Area Infection, Haemorrhoids, Head Lice Infestation, Infantile Colic, Ingrowing Toenail, Mouth Ulcers, Nappy Rash, Oral Thrush, Scabies, Teething, Threadworms, Vaginal Thrush, Verrucae (Plantar Warts). Pharmacists and technicians deliver PGD services; independent prescribers prescribe. Dispensers use the rest of the platform. About the service: Launched in January 2024 with seven clinical pathways: acute otitis media (1–17 years), impetigo (1 year and over), infected insect bites (1 year and over), shingles (18 and over), sinusitis (12 and over), sore throat (5 and over) and uncomplicated UTI (women 16–64). Consultations can be walk-in or referred electronically from NHS 111, general practice and other services. Treatment is supplied under PGD. Source: NHS England — Pharmacy First service specification (https://www.england.nhs.uk/publication/community-pharmacy-advanced-service-specification-nhs-pharmacy-first-service/), checked 06/10/2026.
Common Ailments Service (28): Acne Vulgaris, Acute Diarrhoea, Acute Infective Conjunctivitis, Allergic Rhinitis & Allergic Conjunctivitis, Athlete's Foot (Tinea Pedis), Back Pain, Chickenpox, Cold Sores (Herpes Simplex), Constipation, Dry Eye Disease, Dry Skin (Contact Dermatitis & Atopic Eczema), Dyspepsia, Emergency Contraception, Haemorrhoids, Head Lice Infestation, Infantile Colic, Ingrowing Toenail, Mouth Ulcers, Nappy Rash, Oral Thrush, Ringworm (Tinea Corporis, Cruris, Intertrigo), Scabies, Sore Throat (Group A Streptococcal), Teething, Threadworms, UTI Uncomplicated Female, Vaginal Thrush (Uncomplicated Vulvovaginal Candidiasis), Verrucae (Plantar Warts). Pharmacist Independent Prescribing Service (PIPS) (25): Acne, Allergic Rhinitis, Atopic Eczema, Cellulitis, Chest Infection, Conjunctivitis, Constipation, Contact Dermatitis, Contraception, COPD Exacerbation, Ear Conditions, Fungal Skin Infections, Gout Exacerbation, Impetigo, Migraine, Oral Thrush, Paronychia, Pyrexia, Rosacea, Shingles (Herpes Zoster), Sinusitis, Skin Reactions, Sore Throat, UTI Uncomplicated Female, Viral Infection. Pharmacists and technicians deliver CAS; PIPS is for accredited independent prescribers. Dispensers use the rest of the platform. About the service: The Common Ailments Service is offered by local pharmacies and provides free NHS advice and treatment for a range of minor illnesses. It covers 27 conditions. A pharmacist holds a short consultation before advising on treatment. Patients with an eye condition are directed to their local optometrist first. Source: Welsh Medicines Advice Service — Common Ailments Service (https://www.wmic.wales.nhs.uk/common-ailments-service/), checked 06/10/2026.
120 private PGDs. Travel health: Travel Health, Altitude Sickness Prevention, Jet Lag, Traveller's Diarrhoea, Yellow Fever Vaccination. Vaccinations: COVID-19 Vaccination, Flu Vaccination, Shingles Vaccination, Chickenpox Vaccination, HPV Vaccination, Hepatitis B Vaccination, Men B Vaccination, Occupational Health Vaccination. Men's health: Erectile Dysfunction, Premature Ejaculation, Hair Loss (Male Pattern). Women's health: Period Delay, Period Pain (Dysmenorrhoea), UTI Uncomplicated Female, Facial Hirsutism. Weight management: Weight Management. Infections: Bacterial Skin Infection, Impetigo, Ear Infection (Otitis Externa), Sore Throat, Cold Sores, Lyme Disease, Oral Thrush. Other: Back Pain, Sleep Problems, Vitamin B12 Injection, RSV Vaccination.
68 protocols: Acne, Allergic Rhinitis, Altitude Sickness, Anti-Wrinkle Treatment, Atopic Eczema, Back Pain, Bacterial Vaginosis, Cellulitis, Chest Infection, Chickenpox (Varicella) Vaccination, Cold Sores, Conjunctivitis, Constipation, Contact Dermatitis, Contraception, COPD Exacerbation, COVID-19 Vaccination, Crusty Nose, Cryotherapy, Dental Abscess, Ear Conditions, Emergency Contraception, Erectile Dysfunction, Excessive Hair Growth, Flu Vaccination, Fungal Nail Infection, Fungal Skin Infections, General Consultation, Gout Exacerbation, Hair Loss (Male Pattern), Hepatitis B Vaccination, HPV Vaccination, Impetigo, Indigestion, Infected Insect Bite, Jet Lag, Lyme Disease, Men B Vaccination, Menopause & HRT, Migraine, Occupational Health Vaccination, Oral Thrush, Paronychia, Patient Medical History, Period Delay, Period Pain, Pneumococcal Vaccination, Premature Ejaculation, Pyrexia, Rosacea, RSV Vaccination, Scarlet Fever, Shingles (Herpes Zoster), Shingles Vaccination, Sinusitis, Skin Reactions, Sleep Problems, Sore Throat, Testosterone Replacement Therapy (TRT), Travel Health, Travellers' Diarrhoea, UTI (Male), UTI Uncomplicated Female, Viral Infection, Vitamin B12 Deficiency, Vitamin D Deficiency, Weight Management, Whooping Cough Vaccination.
Technical & security
Industry-standard security, NHS coding, GP integration, and multi-branch architecture.
DigiPharma sets the industry standard for pharmacy digital tools. ISO 27001, Cyber Essentials Plus, MHRA registered medical device manufacturer, ICO registered, Independent Medical Agency registered with RQIA, GDPR compliant, working to DCB0129 clinical safety manufacturer standards. UK and EU Azure hosting, AES-256 at rest, TLS 1.3 in transit, multi-factor authentication, full audit trails, daily backups with point-in-time recovery, regular independent penetration testing. Every certification is publicly verifiable on our /security page.
Yes. Every medicine is coded to NHS Dictionary of Medicines and Devices (DM+D) and every clinical finding to SNOMED CT — the coding standards every NHS clinical system uses. Consultations leave DigiPharma as structured NHS data, not free text, and route cleanly into EMIS, SystmOne and NHS Spine via Docman Connect.
Yes. DigiPharma connects to UK GP surgeries via Docman Connect — the document management system used by the majority of UK GP practices — with nationwide GP lookup built in. SBARs, consultation records and referrals route direct to the patient’s GP, fully coded in DM+D and SNOMED CT. We name the integration so your IT team can verify exactly how clinical data is transported.
Yes. DigiPharma is multi-tenant — org owners manage multiple branches, branch leads run their site, and team members get role-filtered dashboards. RBAC is applied per role and per country, so a Northern Ireland branch and a Scotland branch in the same group see the right protocols and the right services automatically. Patient records are visible across every branch in the org — the same patient seen at one site has their full clinical history available at any other, supporting continuity of care and clinical safety.
DigiPharma is independently owned by DigiPharma Ltd, registered in Scotland (SC814450). It is not owned by Numark. Numark is a discount partner: Numark members get a discount on DigiPharma.
The pharmacy owns its data. The pharmacy is the Data Controller; DigiPharma is the Data Processor. Patient records, consultation notes, prescribing data and all clinical history belong to the pharmacy, and can be exported at any time. We do not sell data, do not use it for advertising, and have no third-party data brokers in the stack. Full Data Processing Agreement and sub-processor list available on request.
Yes. Org owners and independent owners get live dashboards across every branch — consultations completed, services delivered, revenue by service and clinician, NHS claims, recall status, and an audit trail of who delivered what under which PGD or pathway. Branch leads see their site; team members see their day. Exportable for finance, governance, NHS reporting and corporate clients.
Pricing & getting started
Transparent pricing, onboarding, and patient-facing portal options.
DigiPharma pricing is transparent and uncapped. £30/month for the core platform — unlimited users, unlimited consultations, unlimited patient records, every NHS clinical pathway included at no extra charge. Packages: Core & PGD £50/month, Core & Private IP £55/month. Optional add-ons: AI Scribe £50/month with the first month free, Web Booking £30/month, Private PGD library £50/month. Most pharmacies run £30–£185/month all-in. No per-user fees, no per-consultation fees, no per-pathway fees, no setup fees, no commitment.
Yes. Web booking that embeds into your existing site is available as a standard add-on. A fully branded patient portal — booking, pre-screening, appointment history, consultation summaries, SMS and email reminders, follow-up prompts — is delivered as a bespoke build tailored to your pharmacy’s identity and workflow. Pricing for the bespoke portal varies based on scope and integration needs.
Yes. Patients can pay for private services online at booking via the integrated payment flow, or in clinic at the time of consultation. Payments reconcile against the consultation and feed into invoicing and revenue reporting. No separate card terminal or third-party payment app required.
Yes. The patient-facing journey — booking, pre-screening, consultation summaries, follow-up prompts — is mobile-first. Clinician dashboards work across desktop, tablet and mobile, so consultations and notes can be completed at the counter, in the clinic room, or on a tablet during a home visit.
DigiPharma includes free onboarding and training as standard — no setup fees, no commitment, cancel anytime. Most pharmacies are live within a week, with team training delivered remotely. Our team configures protocols, branding, team roles and integrations before go-live so the platform is ready to use from day one.
Still got a question?
Book a 30-minute walkthrough or drop us a line — we’ll answer anything that isn’t covered above.